Merlo Plumbing Co

Reviews for Merlo Plumbing Co present a mixed sentiment with notable polarities. On one side, there are positive praises for the responsiveness, professionalism, and skill of certain technicians, emphasizing prompt service and successful problem resolutions. Customers appreciate individuals like Dominic and Matt, highlighting their courtesy and effectiveness. However, a significant portion of the ... Read more

Reviews for Merlo Plumbing Co present a mixed sentiment with notable polarities. On one side, there are positive praises for the responsiveness, professionalism, and skill of certain technicians, emphasizing prompt service and successful problem resolutions. Customers appreciate individuals like Dominic and Matt, highlighting their courtesy and effectiveness. However, a significant portion of the feedback reflects strong dissatisfaction regarding customer service, communication failures, and perceived overcharging for services. Critical reviewers recount experiences of poor follow-up, lack of accountability, and the impression of dishonesty around quotes and repairs. Consequently, while some customers have found reliable plumbing solutions with Merlo, others discourage potential clients due to frustrating experiences and lack of support. Read less