Maplewood Plumbing & Sewer

The reviews reveal several common themes which point to a generally positive sentiment towards Maplewood Plumbing & Sewer while also identifying areas for improvement:Professionalism and Expertise: The majority of reviewers consistently emphasize the professionalism, expertise, and knowledge displayed by the technicians, particularly Will, Scott, and Zak. Customers appreciate that the staff take t... Read more

The reviews reveal several common themes which point to a generally positive sentiment towards Maplewood Plumbing & Sewer while also identifying areas for improvement:Professionalism and Expertise: The majority of reviewers consistently emphasize the professionalism, expertise, and knowledge displayed by the technicians, particularly Will, Scott, and Zak. Customers appreciate that the staff take the time to explain the issues and solutions without upselling unnecessary services.Responsiveness and Timeliness: Many customers express gratitude for the quick response times, with instances of technicians arriving within an hour of a call for urgent issues. This responsiveness is noted among both emergency and scheduled appointments.Quality of Work: Several reviews highlight the quality and efficiency of the work performed. Customers frequently mention that jobs are completed neatly and thoroughly, with a clean-up afterwards, solidifying their trust in the company's workmanship.Fair Pricing vs. Perceived Overcharges: While many customers find the pricing fair given the quality of service, there are notable complaints about high estimates for specific jobs, leading some to feel overcharged. Customers encourage transparency regarding pricing structures and pre-emptive discussions on costs before work begins. Instances of discontent arise when customers feel misled about the cost or scope of services prior to the technician's arrival.Areas for Improvement: A minority of reviews express dissatisfaction primarily due to scheduling issues and communication breakdowns, such as technicians missing appointments or lack of follow-up calls. Some customers also noted a need for better clarity regarding service fees prior to scheduling.Customer Loyalty: Despite the noted shortcomings, many customers express strong loyalty to Maplewood Plumbing & Sewer, indicating a high likelihood of repeat business and recommendations to friends and family. Several reviews mention returning customers who appreciate the consistent service and reliability over the years. Overall, Maplewood Plumbing & Sewer has built a solid reputation for quality and integrity, though attention to pricing communication and appointment management could enhance customer satisfaction further. Read less