Lemay Plumbing Inc

The reviews highlight a stark division in customer experiences with Lemay Plumbing Inc. On one side, there are positive remarks about individual employees like Mike, commended for his professionalism, quick response, and effective work on urgent repairs such as water heater installation. However, these positive experiences are overshadowed by severe criticisms regarding the company's pricing pract... Read more

The reviews highlight a stark division in customer experiences with Lemay Plumbing Inc. On one side, there are positive remarks about individual employees like Mike, commended for his professionalism, quick response, and effective work on urgent repairs such as water heater installation. However, these positive experiences are overshadowed by severe criticisms regarding the company's pricing practices and communication failures. Many reviewers express outrage at what they perceive as deceptive pricing tactics. For instance, one customer was shocked by a steep invoice that appeared to charge for time not actually spent on the job, including time spent away from the property. The case of an elderly customer who felt manipulated into overpaying for a simple service by an aggressive billing strategy highlights a serious ethical concern for the company. The failure to communicate essential details, such as a one-hour minimum charge, further exacerbated these frustrations. The reviews also indicate that while Lemay Plumbing might be sufficient for basic repair jobs, they should be approached with caution for larger projects requiring written estimates. There's a consensus among several customers advising future clients to seek alternative service providers for bigger jobs, implying that the company's expertise may not extend well into more complex plumbing tasks. In conclusion, the company's reputation is significantly tarnished by complaints about unethical practices and inadequate communication, suggesting a need for better training in customer service and transparency in pricing to salvage their standing in the community. Read less