JJ Kokesh and Son

The reviews for JJ Kokesh and Son reveal a polarized sentiment among customers, with experiences ranging widely from positive to extremely negative. Several customers commend the responsiveness and helpfulness of the staff, especially highlighting a specific instance involving co-owner Megan, who provided valuable advice. However, numerous complaints emerge regarding poor workmanship, lack of acco... Read more

The reviews for JJ Kokesh and Son reveal a polarized sentiment among customers, with experiences ranging widely from positive to extremely negative. Several customers commend the responsiveness and helpfulness of the staff, especially highlighting a specific instance involving co-owner Megan, who provided valuable advice. However, numerous complaints emerge regarding poor workmanship, lack of accountability, ambiguous pricing practices, and inadequate customer service. Several customers expressed frustration over receiving inconsistent quotes and being charged for services that did not meet expectations. Overall, while some interactions were positive, the negative experiences denote significant issues related to service quality and customer support. --- In a deeper sentiment analysis, customers express satisfaction mainly in instances where they received prompt assistance or clear guidance from staff, particularly highlighting the helpfulness of co-owner Megan. Positive experiences are characterized by quick service, knowledgeable staff, and proactive problem-solving. Conversely, the negative reviews predominantly focus on service quality and pricing issues. Customers reported that the company either outsourced work or failed to deliver on promises made during the quoting process, resulting in escalating costs that lacked prior notification. The dissatisfaction is compounded by reports of unsatisfactory workmanship, as seen in the review about the malfunctioning master shut-off valve installed by the company, which raised serious concerns about the reliability of their service. There are also mentions of dismissive communication from the staff in response to genuine concerns, leading to an erosion of trust among customers. Common findings include: - Mixed Experiences: While some customers had positive interactions, many reported significant issues with service reliability and quality. - Pricing Concerns: Multiple reviews indicated dissatisfaction with the quoting and pricing process, leading to feelings of being overcharged without transparency. - Service Quality Issues: There are consistent complaints regarding the quality and functionality of the work performed, particularly plumbing installations that failed to work correctly post-service. - Customer Service Deficiencies: Several reviews highlight a lack of effective communication and a dismissive attitude from the company, particularly when addressing customer concerns post-service. The overall sentiment reflects a concerning trend for JJ Kokesh and Son, suggesting that without serious changes in their service delivery and customer engagement strategies, they may continue to face significant challenges in maintaining customer satisfaction and loyalty. Read less