H & H Sewer Septic Tank & Pipe Cleaning

The reviews reveal a polarization of customer experiences with H & H Sewer Septic Tank & Pipe Cleaning. Positive sentiment is reflected in comments that emphasize timely service, especially in emergencies, and a friendly, trustworthy team - particularly highlighting a staff member named Tim, who is described as informative and reliable. The responsiveness of the company, even during adverse weat... Read more

The reviews reveal a polarization of customer experiences with H & H Sewer Septic Tank & Pipe Cleaning. Positive sentiment is reflected in comments that emphasize timely service, especially in emergencies, and a friendly, trustworthy team - particularly highlighting a staff member named Tim, who is described as informative and reliable. The responsiveness of the company, even during adverse weather conditions, and their competitive pricing structure are also significant points of praise. Customers appreciate that they feel like they are dealing with a family-owned business rather than a large corporate entity, which adds a layer of trust and personable interaction. Conversely, the negative review stands out with significant concerns regarding professionalism and reliability. An instance of extreme lateness and a failure to uphold commitments were noted, along with accusations of overcharging, which significantly tarnished the experience for that customer. This contrasting experience points to potential inconsistencies in service delivery that could undermine customer trust in the company. In conclusion, while there are many positive mentions that endorse H & H Sewer Septic Tank & Pipe Cleaning for their service and customer care, the highlighted issues suggest that improvements are necessary to ensure consistent quality across all customer interactions. Read less