Gateway Sewer & Drain

Gateway Sewer & Drain shows highly polarized performance with a significant gap between positive and negative experiences. While older reviews (2016–2018) consistently praise professionalism, speed, and service quality, more recent reviews (2019–2024) reveal serious systemic issues: incomplete diagnostics, failure to identify root causes, refusal to refund failed work, poor manager communicati... Read more

Gateway Sewer & Drain shows highly polarized performance with a significant gap between positive and negative experiences. While older reviews (2016–2018) consistently praise professionalism, speed, and service quality, more recent reviews (2019–2024) reveal serious systemic issues: incomplete diagnostics, failure to identify root causes, refusal to refund failed work, poor manager communication, and inadequate technician training. The company demonstrates competence in basic drain clearing but struggles with complex problem-solving, accountability, and customer service recovery. Pricing is inconsistent—some customers report reasonable rates while others feel overcharged for incomplete work. Read less