Crawford Plumbing

The reviews for Crawford Plumbing depict a largely favorable sentiment, with numerous customers praising the company's professionalism, expertise, and responsiveness. Positive attributes emphasized include:Quality of Service: Multiple reviews speak highly of the quality of work performed by Mr. Crawford and his team. Services such as installations and inspections are described as thorough and exec... Read more

The reviews for Crawford Plumbing depict a largely favorable sentiment, with numerous customers praising the company's professionalism, expertise, and responsiveness. Positive attributes emphasized include:Quality of Service: Multiple reviews speak highly of the quality of work performed by Mr. Crawford and his team. Services such as installations and inspections are described as thorough and executed with high attention to detail.Customer Service: Many customers highlight the exceptional customer service provided by the company. For instance, one reviewer specifically noted how Mr. Crawford facilitated communication between themselves and another plumbing company, demonstrating a commitment to customer satisfaction and professionalism.Experience and Trust: The extensive experience of Mr. Crawford (over 40 years) contributes to customer trust. Reviews reflect confidence in his ability to handle complex plumbing tasks effectively, reinforcing the perception of Crawford Plumbing as a reliable choice.Reasonable Pricing: Reviewers often mention fair pricing for the quality and level of service received. This perception of value enhances customer satisfaction and loyalty. However, there are critical points raised in some reviews that reveal areas for improvement:Missed Appointments and Communication Failures: A significant concern among a few customers is related to missed appointments and lack of communication regarding scheduling issues. Instances were noted where technicians did not arrive as expected, and customers faced difficulties in rescheduling.Trustworthiness Issues: One review explicitly mentioned a lack of trust after experiencing a disorganized handling of a situation, leading to a decision to seek out another plumber. This creates a contrasting narrative against the overwhelmingly positive experiences shared by others.Clarification and Transparency: The feedback indicates a need for improved communication, particularly when managing appointments and follow-ups. Enhancing these areas could help mitigate frustrations expressed by a minority of customers. In summary, while Crawford Plumbing is well-regarded and considered a top choice by many for plumbing services, the company should address the issues raised around reliability and communication to ensure overall customer satisfaction remains high. Read less