Cordia Plumbing

The reviews for Cordia Plumbing reveal a dichotomy in customer satisfaction. Positive sentiments predominantly focus on the responsiveness of the company, particularly in emergency scenarios, where several customers noted quick scheduling and prompt arrivals by technicians. Many reviewers commend specific plumbers, highlighting their professionalism and efficiency, especially in diagnosing and res... Read more

The reviews for Cordia Plumbing reveal a dichotomy in customer satisfaction. Positive sentiments predominantly focus on the responsiveness of the company, particularly in emergency scenarios, where several customers noted quick scheduling and prompt arrivals by technicians. Many reviewers commend specific plumbers, highlighting their professionalism and efficiency, especially in diagnosing and resolving complex plumbing issues like blocked sewer lines and residential plumbing repairs. However, negative experiences are marked by frustrations concerning communications from the office staff. Multiple reviews reveal issues with appointment scheduling, where customers were either not contacted or stood up for consultations or follow-ups. Complaints about poor follow-through on estimates and lack of timely responses exacerbate feelings of disappointment, leading some customers to seek alternative service providers after experiencing delays and unreturned calls. Moreover, one shocking review stands out, where a client alleged theft of valuable items from their home during a service visit. This case severely affected the overall impression of Cordia Plumbing's reliability, marking a potential risk to customer trust and satisfaction. While some customers claim longstanding loyalty to Cordia for their quality work, the overall sentiment reveals a urgent necessity for Cordia Plumbing to enhance their communication systems, ensure accountability among staff, and rectify service issues proactively to restore customer faith. In summary, while Cordia Plumbing demonstrates potential through skilled labor and promptness, the company must address critical areas of customer service to solidify its reputation and retention. Read less