Overview of Company Customer Sentiment Analysis in January
The reviews for CD Holliman Construction Group reflect a predominantly negative sentiment, with customers expressing frustration over missed appointments and incomplete work. Reviewers report inadequate communication from the company, leading to significant inconvenience. The experiences detailed indicate unprofessional behavior and a lack of accountability, resulting in feelings of being cheated ... Read more
The reviews for CD Holliman Construction Group reflect a predominantly negative sentiment, with customers expressing frustration over missed appointments and incomplete work. Reviewers report inadequate communication from the company, leading to significant inconvenience. The experiences detailed indicate unprofessional behavior and a lack of accountability, resulting in feelings of being cheated for services paid. Requests for resolution or refunds have not been met with satisfactory responses, further exacerbating customer dissatisfaction. Read less
Overview of Company Customer Sentiment Analysis in January
The overall sentiment in the reviews for CD Holliman Construction Group is highly negative, characterized by dissatisfaction with both the service quality and customer communication. Several common themes emerged from the reviews:Missed Appointments: Multiple customers expressed frustration over the company's failure to show up for scheduled appointments. Instances of inadequately informing custom... Read more
The overall sentiment in the reviews for CD Holliman Construction Group is highly negative, characterized by dissatisfaction with both the service quality and customer communication. Several common themes emerged from the reviews:Missed Appointments: Multiple customers expressed frustration over the company's failure to show up for scheduled appointments. Instances of inadequately informing customers about delays due to health issues highlight a significant lack of communication and professionalism.Incomplete Work: The reviews consistently mention problems with unfinished jobs. For example, plumbing work was left incomplete, resulting in ongoing issues. This not only reflects poorly on the execution of the work but also raises concerns about the competence of their service personnel.Poor Customer Service: Reviewers reported negative interactions with the company's representatives, describing the behavior as unprofessional. Customers felt their concerns were not taken seriously and received vague excuses rather than constructive solutions when follow-ups were made.Financial Concerns: Many reviewers felt that the charges they were subjected to were not reasonable given the quality of service provided. A sentiment of being overcharged for incomplete projects was prevalent, with requests for refunds or further action remaining unaddressed.Impact on Daily Life: The impact of the service failures on customers' daily lives was a recurring theme. Complaints regarding inadequate service during extreme weather conditions (like the AC not functioning in June) juxtaposed against personal circumstances (like being pregnant or having young children and pets) highlight the frustration felt when the construction group's service did not fulfill basic needs. In conclusion, the persistent issues of missed appointments, incomplete and poorly executed work, and a lack of professional communication contribute to overwhelmingly negative consumer sentiment for CD Holliman Construction Group. Customers are looking for accountability and resolution, and their reviews serve as a caution for potential future clients about the level of service to expect. Read less