Castlewood Plumbing Company

The reviews indicate a troubling trend regarding Castlewood Plumbing Company's pricing practices and customer service. A significant number of customers report being charged well above standard market rates for common plumbing services, which has led to feelings of being taken advantage of. One customer mentioned a bill of nearly $1,200 for a kitchen replacement job that they felt should cost betw... Read more

The reviews indicate a troubling trend regarding Castlewood Plumbing Company's pricing practices and customer service. A significant number of customers report being charged well above standard market rates for common plumbing services, which has led to feelings of being taken advantage of. One customer mentioned a bill of nearly $1,200 for a kitchen replacement job that they felt should cost between $200 to $300. Others echoed similar sentiments, with charges like $450 for a drain clean-out and quotes such as $1,800 for a water softener installation, which were perceived as excessive for simple tasks. Several reviews highlighted the lack of upfront pricing transparency, with customers frequently expressing frustration over not being informed about potential costs before service calls were made. The practice of charging diagnostic fees without delivering tangible value also surfaced prominently. For example, a customer was charged a $49 fee for an evaluation but received a quote that was much higher than market standards without any substantial explanations provided. Customer service received criticism as reviewers described experiences with technicians who seemed unresponsive, unprofessional, or disrespectful. Issues with communication about scheduling also frustrated customers, with instances of technicians arriving without prior notice. While there were a few instances where customers praised the quality of the work itself, noting that technicians did a good job when they fulfilled service requests, these cases were often overshadowed by the criticism directed towards pricing and service practices. Positive mentions did emphasize that when quality was delivered, it came with a high price tag and without the transparency that customers expected. Overall, while there exists a small fraction of satisfied customers, the overwhelming feedback leads to a consensus of distrust and dissatisfaction with Castlewood Plumbing Company's service and pricing strategy, making it difficult to recommend them based on recent reviews. Read less