Academy Air

Academy Air's review corpus spans roughly a decade and reveals a company that performed well in its earlier years but has experienced severe and well-documented decline across all dimensions in recent years. Professionalism is heavily dragged down by pervasive scheduling failures — including same-day cancellations, all-day wait windows with no updates, and unresponsive management — though a me... Read more

Academy Air's review corpus spans roughly a decade and reveals a company that performed well in its earlier years but has experienced severe and well-documented decline across all dimensions in recent years. Professionalism is heavily dragged down by pervasive scheduling failures — including same-day cancellations, all-day wait windows with no updates, and unresponsive management — though a meaningful minority of older reviews praise individual technicians as courteous and professional. Pricing is the weakest dimension, with numerous reviewers citing egregious overcharging (e.g., $9,091 for copper line work quoted elsewhere at $1,500–$3,000; $1,100 for a faucet repair; flat-rate quotes of $1,000 for simple plumbing), hidden fees contradicting quoted terms, and high-pressure upselling tactics. Project completion is critically damaged by repeated accounts of abandoned work, no-shows, jobs left incomplete or made worse after technician visits, and failure to honor service agreements or submit promised rebates. Experience scores modestly higher due to a subset of reviews praising specific technicians by name, but is substantially offset by multiple credible accounts of technicians misdiagnosing problems, damaging equipment, and in several cases allegedly sabotaging functioning units to generate sales. Read less