Overview of Company Customer Sentiment Analysis in January
The reviews for Able Rooter paint a mixed picture of the company. Many customers praise the promptness, professionalism, and efficiency of their service, particularly highlighting the skills of technician Calob. Positive experiences include effective problem diagnosis, affordability, and a trustworthy approach that encourages repeat business and referrals. However, several negative reviews stand o... Read more
The reviews for Able Rooter paint a mixed picture of the company. Many customers praise the promptness, professionalism, and efficiency of their service, particularly highlighting the skills of technician Calob. Positive experiences include effective problem diagnosis, affordability, and a trustworthy approach that encourages repeat business and referrals. However, several negative reviews stand out, particularly concerning unresolved issues and poor follow-up service. A notable case mentions a lack of communication and perceived dishonesty regarding guarantees, which has led to a significant loss of trust among some clients. Overall, while there are numerous positive sentiments, the serious grievances from a few customers indicate areas needing improvement. Read less