AAA Home Services

Customer Service Issues: A consistent theme across reviews is the poor quality of customer service, characterized by employees who are described as rude, dismissive, and unprofessional. Multiple individuals recounted experiences where they felt talked down to or disrespected. One reviewer specifically noted "worst customer service on planet earth," which encapsulates the extreme dissatisfaction ex... Read more

Customer Service Issues: A consistent theme across reviews is the poor quality of customer service, characterized by employees who are described as rude, dismissive, and unprofessional. Multiple individuals recounted experiences where they felt talked down to or disrespected. One reviewer specifically noted "worst customer service on planet earth," which encapsulates the extreme dissatisfaction expressed by many.Lack of Communication: Numerous reviewers reported a failure in communication, both internally within the company and with customers. This includes problems such as scheduling mishaps, unreturned calls, and inaccurate information being relayed. Customers frequently noted that they received little to no follow-up after service visits, which exacerbated feelings of neglect.Costs and Overcharging: Reviewers repeatedly mentioned unexpected charges and fees. Many customers expressed anger over being quoted one price, only to be charged significantly more when the technician arrived. The practice of charging for diagnostic visits, especially when no substantial service is rendered, was a common point of contention.Inadequate Repairs: There are several mentions of technicians failing to properly diagnose or complete repairs. Reviewers found themselves having to call back multiple times for the same issue, only to be met with further problems or inadequate solutions. One customer faced four visits for a refrigerator repair without resolution, highlighting inefficacy and potential incompetence among technicians.Mixed Reviews of Specific Technicians: Although the overall sentiment is negative, a few reviews mentioned positive interactions with certain technicians who provided efficient and friendly service. However, these positive experiences seem to be the exception rather than the norm, particularly when contrasted with the many reports of negative interactions with management and frontline staff.Avoidance Recommendations: Given the overwhelming negative feedback, many reviewers strongly advise against using AAA Home Services or recommend seeking alternatives. Phrases like "do not use this company" and "buyer beware" are prevalent, indicating a widespread breakdown of trust in the company's competency and integrity. In conclusion, AAA Home Services appears to be facing serious challenges regarding customer service, effective communication, and reliable repair methods, leading to a general consensus that patrons should consider other service options. Read less