AA Quick Plumbing , Sewer & Septic services

Upon analyzing the reviews for AA Quick Plumbing, several recurrent themes and sentiments emerge:Quality of Service: While there were commendations for the thorough work performed by technicians like Luke, especially when resolving septic system issues, many customers reported that the solutions provided were temporary or ineffective. Specifically, one user noted that their septic issues persisted... Read more

Upon analyzing the reviews for AA Quick Plumbing, several recurrent themes and sentiments emerge:Quality of Service: While there were commendations for the thorough work performed by technicians like Luke, especially when resolving septic system issues, many customers reported that the solutions provided were temporary or ineffective. Specifically, one user noted that their septic issues persisted even after multiple visits, leading to significant inconvenience.Communication Issues: A consistent complaint across the reviews focused on poor communication. Several customers experienced missed calls, unreturned voicemails, and confusion regarding scheduled appointments. This led to feelings of frustration and disappointment, particularly when customers had to take time off work or rearrange their schedules without receiving the promised service.Timeliness and Scheduling: Reviewers mentioned that appointments were often scheduled far out and sometimes were not honored. Instances of no-shows were documented, which not only caused disruptions in personal plans but also financial repercussions, as highlighted by a customer who lost money due to missing work.Pricing Concerns: While one reviewer noted that they received a competitive bid for a project, others remarked that the services rendered did not justify the costs. Complaints about high prices, particularly without adequate follow-up service, were evident, implying that customers expected better value for the amounts paid.Customer Service Experience: The overall customer service experience garnered substantial criticism. Customers reported a lack of accountability from the staff, and once issues arose with their septic systems, attempts to reach out for resolutions resulted in further aggravation. There was a clear need for better management of customer queries and follow-ups. In summary, while there were instances of satisfactory work performed, particularly by individual technicians, the overarching sentiment suggests that AA Quick Plumbing, Sewer & Septic services must improve in communication, reliability, and overall customer service to enhance the experiences of their clientele. Read less