A & J Drain Service

A&J Drain Service shows a genuinely mixed record across its review history. On pricing, the company earns its strongest marks — multiple reviewers explicitly praised low costs, transparent quotes, and prices that beat national competitors by significant margins, driving a solid score in that dimension. Professionalism is the most contested dimension: while many reviewers praised courteous, promp... Read more

A&J Drain Service shows a genuinely mixed record across its review history. On pricing, the company earns its strongest marks — multiple reviewers explicitly praised low costs, transparent quotes, and prices that beat national competitors by significant margins, driving a solid score in that dimension. Professionalism is the most contested dimension: while many reviewers praised courteous, prompt, and communicative technicians, there are multiple credible and specific complaints about a rude technician who walked off an unfinished job, a phone representative who hung up on a customer, and a failure to respond to emergency calls despite advertising 24/7 service — these are serious, concrete incidents that meaningfully drag the score down. Project completion is similarly split: several reviews confirm jobs finished thoroughly and correctly on the first visit, but at least two reviews describe work that was abandoned or not resolved, and one describes a recurring problem within 30 days with poor warranty follow-through. Experience scores moderately well, with reviewers citing skilled camera diagnostics, accurate problem identification without upselling, and effective drain clearing — though one review describes a technician who lacked the skill or effort to complete a job that the homeowner ultimately resolved themselves. Read less