M&S Plumbing

The overall sentiment regarding M&S Plumbing is overwhelmingly negative, highlighting substantial dissatisfaction from a customer due to poor service and unprofessionalism. The review reveals a concerning lack of accountability from the owner, as well as unresolved issues that have resulted in additional costs for the customer. Detailed Sentiment Analysis: The review explicitly expresses signif... Read more

The overall sentiment regarding M&S Plumbing is overwhelmingly negative, highlighting substantial dissatisfaction from a customer due to poor service and unprofessionalism. The review reveals a concerning lack of accountability from the owner, as well as unresolved issues that have resulted in additional costs for the customer. Detailed Sentiment Analysis: The review explicitly expresses significant frustration stemming from a failed installation of a water heater, with key sentiments revolving around negligence and incompetence. The reviewer describes the workmanship as careless, leading to damage that necessitated the purchase of a new unit. Furthermore, the perceived lack of responsibility from the company owner exacerbates the situation, as attempts to communicate and seek resolution were met with silence. This has contributed to an overall sense of abandonment and disappointment. The common findings in this review indicate a breakdown in customer service, showing an unwillingness to take ownership of mistakes, which is a crucial aspect of service-oriented businesses. The reviewer Read less