Joshua Plumbing Co

The reviews for Joshua Plumbing Co present a polarized view of the company's performance. On the positive side, several customers vouch for the integrity and reliability of Josh and his team. The comments commend their punctuality, depth of experience, and thoroughness in tackling plumbing projects, both residential and commercial. Specific mentions of employees like Cory and Tim underline the res... Read more

The reviews for Joshua Plumbing Co present a polarized view of the company's performance. On the positive side, several customers vouch for the integrity and reliability of Josh and his team. The comments commend their punctuality, depth of experience, and thoroughness in tackling plumbing projects, both residential and commercial. Specific mentions of employees like Cory and Tim underline the respect and appreciation that clients have for their skill and customer service. Conversely, the negative review paints a troubling picture regarding customer communication and responsiveness. A customer expressed significant disappointment over trouble in reaching the company for essential repairs that remained unresolved for months. This highlights a critical gap in service recovery and post-job customer care, suggesting that while the work quality may be high, the after-service support needs improvement. Common findings include:Quality of Work: Numerous reviewers acknowledged the high standard of plumbing work provided by Joshua Plumbing Co.Honesty and Integrity: The reviews indicate that Josh and his team draw strong praise for their honesty, particularly in situations where they could have overcharged.Communication Issues: A recurring issue noted was the lack of responsiveness and difficulty in reaching the company for follow-up service.Long-term Customers: Several reviewers revealed a long-standing relationship with the company, indicating loyalty and satisfaction built over many years. In summary, while Joshua Plumbing Co achieves high marks in terms of the quality of plumbing work and integrity, they must address significant customer service challenges to enhance overall client satisfaction. Read less