Service First Plumbing

In the reviews provided, there is a notable variance in sentiment regarding Service First Plumbing. On one hand, customers praised Dakota for his professional demeanor and the quality of work when he was present, indicating that he delivered on technical abilities, particularly when it came to digging a water service. This portion of the feedback reflects positively on the company, suggesting that... Read more

In the reviews provided, there is a notable variance in sentiment regarding Service First Plumbing. On one hand, customers praised Dakota for his professional demeanor and the quality of work when he was present, indicating that he delivered on technical abilities, particularly when it came to digging a water service. This portion of the feedback reflects positively on the company, suggesting that when service is rendered, the customers are satisfied with the workmanship. However, the core of the negative sentiment centers around the experience of scheduling and communication. Multiple instances indicate that Dakota was delayed in his appointments, with missed calls and no notifications leading to significant inconvenience for the customer. One review specifically mentions being without a functioning kitchen sink for over a week, illustrating a severe impact on daily life. Although Dakota was noted as polite and apologetic for these delays, the lack of follow-through on scheduled services appears to have led to frustration and a feeling of being undervalued as a customer. In summary, the common findings from the reviews highlight that while Service First Plumbing may have capable and professional staff who can perform high-quality work, there are critical shortcomings in timeliness and communication that could negatively impact overall customer satisfaction. Addressing these scheduling issues and enhancing communication practices could significantly improve customer experiences moving forward. Read less