Lorenz Plumbing Heating and Air Conditioning

A significant number of reviews endorse Lorenz Plumbing Heating and Air Conditioning for their courteous and prompt service, with customers appreciating the honest advice they receive, often highlighting the transparency regarding pricing and need for repairs. Punctuality and professionalism are common points of praise, particularly emphasizing the company's efficiency in addressing urgent issues,... Read more

A significant number of reviews endorse Lorenz Plumbing Heating and Air Conditioning for their courteous and prompt service, with customers appreciating the honest advice they receive, often highlighting the transparency regarding pricing and need for repairs. Punctuality and professionalism are common points of praise, particularly emphasizing the company's efficiency in addressing urgent issues, which is especially valued by those dealing with property purchases or critical home repairs. Conversely, several reviews reveal a concerning trend regarding service quality and communication, especially related to heating repairs. Some customers expressed frustration over being charged for service visits that did not effectively resolve their issues. They reported a lack of follow-through from the company, specifically regarding callbacks and ongoing concerns about heating system performance, culminating in losses of trust and declarations of not returning as future customers. The inconsistency in service is noteworthy, with some reviews highlighting quality workmanship and others pointing to a lack of professionalism and inadequate problem resolution. The overall sentiment reflects a polarized customer experience Read less