DeLong Plumbing Heating & Air

Analyzing the reviews reveals a dichotomy in customer experiences with DeLong Plumbing Heating & Air. A substantial number of reviews emphasize overwhelmingly positive experiences. Customers consistently mention the company's punctuality, professionalism, and fairness in pricing. Many praised specific employees for not only completing repairs satisfactorily but also for their respectful treatment ... Read more

Analyzing the reviews reveals a dichotomy in customer experiences with DeLong Plumbing Heating & Air. A substantial number of reviews emphasize overwhelmingly positive experiences. Customers consistently mention the company's punctuality, professionalism, and fairness in pricing. Many praised specific employees for not only completing repairs satisfactorily but also for their respectful treatment of clients, particularly highlighting how female customers felt secure in their pricing and service quality. A recurring theme of appreciation arose for the responsiveness of the service, with multiple reports noting quick turnaround times for urgent plumbing and heating problems, especially when residents faced critical issues like burst pipes or non-functional heaters. For example, one customer noted an almost immediate response to a burst water line, reflecting positively on the company's ability to prioritize urgent situations. Conversely, several reviews indicate discontent regarding pricing practices. A significant grievance is directed toward the company's diagnostic fee and perceptions of overcharging. One customer expressed feeling slighted by the $130 charge for a diagnosis when they believed the technician did not conduct an adequate assessment. Various customers raised concerns over communication, specifically, difficulties in setting up appointments and a lack of clarity about costs before service rendered. While many reviews reflect a strong likelihood of returning for future services, some dissatisfied customers voiced outright intentions to seek alternative companies in the wake of frustrating experiences. This negatively impacts the overall sentiment and suggests a pressing need for DeLong Plumbing Heating & Air to enhance transparency regarding fees and improve customer service communication. In summary, while a solid base of loyal customers appreciates dependable service and professional technicians, DeLong Plumbing Heating & Air must address the criticisms regarding pricing clarity and overall communication strategies to foster a more consistently positive customer experience. Read less