Benjamin Franklin Plumbing of Springfield

The recent reviews for Benjamin Franklin Plumbing of Springfield present a mixed sentiment. Many customers commend the responsiveness and quality of service when dealing with urgent plumbing issues, especially highlighting instances of fast repairs and courteous staff. However, a considerable number of reviews express frustration with delayed service, lack of communication, and perceived high pric... Read more

The recent reviews for Benjamin Franklin Plumbing of Springfield present a mixed sentiment. Many customers commend the responsiveness and quality of service when dealing with urgent plumbing issues, especially highlighting instances of fast repairs and courteous staff. However, a considerable number of reviews express frustration with delayed service, lack of communication, and perceived high pricing. Several customers reported feeling taken advantage of, particularly concerning estimates that significantly exceeded what they ultimately paid for comparable services elsewhere. This range of experiences suggests that while there are satisfied customers who recognize the professional standard, recurring complaints about reliability and pricing have negatively impacted the overall sentiment. Read less