Advanced Plumbing & Septic Systems

The reviews for Advanced Plumbing & Septic Systems reveal a dichotomy in customer experiences, with certain clients expressing immense satisfaction while others relate significant frustrations and issues. Positive reviewers emphasize Bruce's exemplary customer service skills, describing him as knowledgeable, patient, and dedicated to ensuring clients understand the complexities of septic systems a... Read more

The reviews for Advanced Plumbing & Septic Systems reveal a dichotomy in customer experiences, with certain clients expressing immense satisfaction while others relate significant frustrations and issues. Positive reviewers emphasize Bruce's exemplary customer service skills, describing him as knowledgeable, patient, and dedicated to ensuring clients understand the complexities of septic systems and plumbing issues. This group's testimonials often reflect feelings of gratitude and relief after receiving prompt and friendly assistance. The thoroughness of inspections, the in-depth communication provided by the staff, and the genuine care shown towards client needs are frequently highlighted, making a strong case for their septic inspection services. On the other hand, a stark contrast emerges with critiques regarding the quality and consistency of plumbing work. Several customers express dissatisfaction with completed plumbing jobs, indicating that they received subpar workmanship despite paying what they believed were premium prices. Common complaints include unaddressed leaks, poor alignment of fixtures, lack of adherence to plumbing codes, and the overall disorganized nature of the work performed. The frustrations culminated in reports of ongoing plumbing issues that necessitated further interventions by other professionals, amplifying stress and dissatisfaction. Another notable concern involves communication related to billing and job completion. Some customers felt misled regarding initial cost estimates, with charges exceeding expectations without clear justification. Additionally, there are mentions of delays and challenges with scheduling, particularly when crews failed to show up as planned. Overall, Advanced Plumbing & Septic Systems seems to excel in customer service and septic inspections but falls short in plumbing job execution, leading to a mixed overall reputation. The plea for improvement in quality control and supervision, as well as increased consistency in service delivery, is evident among critics, while the business's strengths in customer interaction and problem-solving are clear from those with favorable experiences. Read less