Action Rooter Sewer & Drain

The collected reviews present a split perspective on Action Rooter Sewer & Drain's service quality. Positive reviews emphasize prompt service, effective communication, and satisfactory job completion. Customers who have had positive encounters note that technicians arrived on time, explained processes clearly, and respected the customers' understanding and presence during the work. These clients f... Read more

The collected reviews present a split perspective on Action Rooter Sewer & Drain's service quality. Positive reviews emphasize prompt service, effective communication, and satisfactory job completion. Customers who have had positive encounters note that technicians arrived on time, explained processes clearly, and respected the customers' understanding and presence during the work. These clients felt valued and appreciated the professionalism shown, resulting in high recommendations. Conversely, the negative reviews outline significant grievances primarily revolving around poor communication, misleading information, and unreliable service. Multiple customers expressed frustration with delays in responsiveness, unfollowed promises about callbacks, and a lack of follow-through on service commitments. One reviewer specifically called out the company owner for allegedly providing dishonest assessments and inflated repair costs. Additionally, there were references to unfulfilled job completions, leading to further complications for homeowners who had already made payments for services that remained unfinished. Overall, the reviews indicate a company that may excel in some instances but fails to deliver consistently across all customer interactions. Such discrepancies could point to issues in operational management, staff training, or customer service protocols that need to be addressed to improve overall satisfaction and reliability. Read less