Rooter Man Plumbers

The reviews for Rooter Man Plumbers reflect a predominantly negative sentiment among customers. Many express frustration over unexpected charges and perceived dishonesty regarding the services rendered. While a few reviewers highlighted positive experiences with specific plumbers, the overall consensus is dissatisfaction with customer service, quality of work, and the high cost of services. Compla... Read more

The reviews for Rooter Man Plumbers reflect a predominantly negative sentiment among customers. Many express frustration over unexpected charges and perceived dishonesty regarding the services rendered. While a few reviewers highlighted positive experiences with specific plumbers, the overall consensus is dissatisfaction with customer service, quality of work, and the high cost of services. Complaints about rude staff and ineffectiveness in addressing plumbing issues further contribute to a sense of disappointment and distrust. In detail, customers reported feelings of being overcharged for services that were either incomplete or ineffective. Specific issues included significant discrepancies in billing practices, with many expressing frustrations about not being informed about costs upfront. Notably, some customers experienced repeated plumbing problems shortly after service, leading to complaints about the competence of the technicians and a lack of resolution. Positive mentions of individual plumbers like George and Kenneth provide a slight counterbalance to the negative reviews, but these instances are overshadowed when considering the overall customer experience, which is heavily marred by complaints about rudeness from staff and an inability to provide satisfactory service. Common findings among the reviews include: - Price Discrepancies: Multiple customers reported being charged more than expected, with some explicitly mentioning that the final bill was higher than they anticipated. - Customer Service Issues: Rude and unprofessional behavior from staff, including poor handling of complaints, was frequently noted. - Quality of Work: Many customers expressed dissatisfaction with the effectiveness of the plumbing repairs, with some claiming that problems recurred shortly after service. - Lack of Transparency: Several reviewers highlighted the absence of clear communication about service costs and expectations, leading to confusion and resentment. - Mixed Reviews on Individual Plumbers: Although a few individual technicians received praise, the overall experience with the company fell short of customer expectations, leading to a reluctance to recommend their services. Read less