PS Rapp Sewer & Plumbing

The reviews for PS Rapp Sewer & Plumbing reveal a landscape of contrasting experiences. On one hand, several customers commend the company for their quality of work and reliability. For instance, positive remarks emphasize successful installations, trustworthiness in pricing, and meticulous job completion. Customers express satisfaction with their previous dealings and note that the company's bids... Read more

The reviews for PS Rapp Sewer & Plumbing reveal a landscape of contrasting experiences. On one hand, several customers commend the company for their quality of work and reliability. For instance, positive remarks emphasize successful installations, trustworthiness in pricing, and meticulous job completion. Customers express satisfaction with their previous dealings and note that the company's bids are consistent with charges, further solidifying a reliable relationship. On the other hand, a significant concern arises from multiple accounts of poor customer service, particularly around communication issues. Reviewers reported difficulties in receiving callbacks after inquiries, leading some to seek plumbing services elsewhere due to frustration with the lack of follow-up. The lack of responsiveness seems to be a recurring theme, causing dissatisfaction even among otherwise positive customers when it comes to initial interactions. In summary, PS Rapp Sewer & Plumbing has developed a reputation for delivering quality work and maintaining customer satisfaction during service execution. However, to enhance overall customer experience, it is crucial for the company to address communication lapses and establish better follow-up practices. The reviews highlight a strong reliance on referrals from satisfied customers, suggesting that resolving these communication issues could further bolster their positive reputation and customer base. Read less