Premier Water and Sewer Services

The majority of the reviews reflect a positive sentiment towards Premier Water and Sewer Services, particularly praising the owner, Tony, and his team's commitment to customer service. Customers describe their experiences as fantastic, commending the rapid response times and quality of work. Many reviewers express satisfaction in hiring the company for both large and small plumbing jobs, emphasizi... Read more

The majority of the reviews reflect a positive sentiment towards Premier Water and Sewer Services, particularly praising the owner, Tony, and his team's commitment to customer service. Customers describe their experiences as fantastic, commending the rapid response times and quality of work. Many reviewers express satisfaction in hiring the company for both large and small plumbing jobs, emphasizing their reliability and professionalism. The repeated mention of feeling good about choosing the company indicates a level of trust built through positive online perceptions and personal interactions. In contrast, the negative sentiment emerges from a significant complaint regarding post-service communication. One reviewer highlighted a troubling experience where, after paying for services, they could not get in touch with Tony to complete the job. This discrepancy between initial high-quality service and the lack of follow-up has raised concerns among some customers, notably affecting the overall perception of the company. Common findings from the reviews demonstrate a two-fold scenario: strong initial satisfaction with service and professionalism versus serious reservations about aftercare and follow-through. This dichotomy presents a potential risk for the company's reputation, as customer experiences of neglect after payment can overshadow the positive aspects highlighted by many satisfied clients. It suggests that while Premier Water and Sewer Services can deliver effective and commendable work, enhancing communication and follow-through after payment could significantly improve reliability and overall customer satisfaction. Read less