Mount

A thorough analysis of the shared reviews indicates several recurrent themes and strong sentiments expressed by customers regarding their experiences with Mount's Plumbing & Construction:Property Damage: Multiple customers reported significant property damage resulting from the company's work, such as ruined flooring due to a water heater mishap and broken pipes caused during plumbing intervention... Read more

A thorough analysis of the shared reviews indicates several recurrent themes and strong sentiments expressed by customers regarding their experiences with Mount's Plumbing & Construction:Property Damage: Multiple customers reported significant property damage resulting from the company's work, such as ruined flooring due to a water heater mishap and broken pipes caused during plumbing interventions. These experiences not only led to dissatisfaction but also prompted legal actions and complaints to higher authorities.Poor Communication: A common complaint revolved around the lack of responsiveness from both technicians and the office staff. Many reviewers described experiences of being unable to get through to the company by phone, not receiving callbacks, and enduring lengthy waits without clear communication on scheduling. This lack of transparency and unresponsiveness contributed significantly to overall customer frustration.Unprofessional Conduct: Reviewers frequently mentioned rudeness and unprofessional behavior exhibited by various staff members, particularly during face-to-face interactions. Customers reported instances of abruptness, lack of courtesy, and unhelpful attitudes during in-home appointments, which tarnished the overall service experience.Inadequate Skills and Knowledge: Several reviewers expressed concerns about the technical capabilities of the plumbing staff, indicating that technicians appeared confused or lacking in the necessary tools and knowledge to perform the tasks effectively. Instances of technicians needing to consult with others or returning to fetch necessary tools highlighted a perceived inadequacy in the workforce.Cancellation and Rescheduling Issues: Numerous reports indicated missed appointments and delays, forcing customers to take time off work without the promised service being delivered. Customers expressed feeling disregarded when appointments were canceled or when technicians failed to arrive within the agreed time frame.Variable Quality of Service: Although some reviews noted positive encounters with individual technicians (particularly a staff member named Matt), the consensus is that these were exceptions rather than the rule. The uneven quality of service further complicated customer trust in the company.Advisories Against Use: A significant number of reviewers advised others against using Mount's Plumbing & Construction, particularly if assigned through home warranties, underscoring a trend of negative feedback extensively outpacing any positive sentiments. Overall, while there are a few commendatory comments about specific individuals, the prevailing sentiment about Mount's Plumbing & Construction is one of strong discontent and a warning for potential clients to reconsider before engaging their services. Read less