Craftsman Plumbing Company

Quality of Service: Reviews spotlight a disparity in the quality of work provided by Craftsman Plumbing. While some customers received effective solutions to their plumbing issues in a timely and professional manner, others faced significant problems, including a failure to comply with plumbing codes which necessitated hiring another plumber for corrective work.Customer Experience: Positive intera... Read more

Quality of Service: Reviews spotlight a disparity in the quality of work provided by Craftsman Plumbing. While some customers received effective solutions to their plumbing issues in a timely and professional manner, others faced significant problems, including a failure to comply with plumbing codes which necessitated hiring another plumber for corrective work.Customer Experience: Positive interactions are often associated with certain technicians, such as Nathan and Dawon, who have been described as friendly, professional, and knowledgeable. Their demeanor and approach have led to high marks in customer satisfaction. However, experiences with other staff, including the front desk, drew criticism for being unfriendly and unhelpful.Pricing Issues: Several reviews reflect concerns about pricing transparency and perceived high costs relative to the services rendered. One customer specifically mentioned being charged $195 for a service that involved minimal parts and time, emphasizing the need for potential customers to shop around for better rates. This has raised questions about the company's pricing strategy and the overall value provided.Reliability and Trustworthiness: Trust issues have arisen, particularly regarding appointment reliability and the length of service guarantees. One reviewer recounted a frustrating experience when a scheduled appointment was canceled with little notice, reflecting concerns about the company Read less