Authority Plumbing & Drain

The sentiment analysis indicates a troubling trend for Authority Plumbing & Drain, as the predominance of reviews within the past month leans towards the negative. Customers frequently reported the following issues:Appointment Reliability: Several reviewers highlighted that the company failed to show up for scheduled appointments without notice. Customers expressed frustration over the lack of com... Read more

The sentiment analysis indicates a troubling trend for Authority Plumbing & Drain, as the predominance of reviews within the past month leans towards the negative. Customers frequently reported the following issues:Appointment Reliability: Several reviewers highlighted that the company failed to show up for scheduled appointments without notice. Customers expressed frustration over the lack of communication, with instances of unanswered calls and unreturned voicemails being particularly prominent. This has led to a general recommendation to avoid the company due to reliability concerns.Dishonesty in Pricing: Multiple reviews pointed to perceived dishonesty in the company's pricing strategies. Customers felt misled regarding initial quotes that unexpectedly escalated to significantly higher amounts due to vague additional charges. One reviewer specifically mentioned a considerable increase from $150 to $9000, which was associated with a lack of transparency about the costs involved.Customer Service Issues: The reviews indicated a troubling lack of professional customer service, with instances of rude behavior by staff mentioned. A reviewer described a particular employee as "lying repeatedly" and indicated that the interaction left them feeling stressed and frustrated.Quality of Work: Despite the overwhelming negative sentiment concerning service reliability and pricing, a few reviews did appreciate the quality and professionalism of the work once completed. Customers who did receive timely service expressed satisfaction with the results, although many also indicated they would not choose Authority Plumbing & Drain again due to previous experiences.Competing Providers: Several reviewers contrasted Authority Plumbing & Drain unfavorably with competitors who were responsive and provided honest assessments. The presence of alternative options seems to amplify dissatisfaction with Authority Plumbing, as customers have no qualms about seeking out more reliable companies that follow through on their commitments. In summation, Authority Plumbing & Drain faces considerable challenges that stem primarily from customer service and trust issues. The reviews suggest urgent need for improvement in appointment management, communication, pricing transparency, and overall professional conduct to regain customer trust. Read less