Access Plumbing and Drain Cleaning Saint Charles

The reviews predominantly convey frustration regarding the timeliness and competency of the technicians. A notable concern is the repeated delays in service appointments, with customers mentioning that technicians arrived late and required multiple visits to complete tasks that should ideally have been resolved in a single visit. This suggests a lack of effective scheduling or time management on t... Read more

The reviews predominantly convey frustration regarding the timeliness and competency of the technicians. A notable concern is the repeated delays in service appointments, with customers mentioning that technicians arrived late and required multiple visits to complete tasks that should ideally have been resolved in a single visit. This suggests a lack of effective scheduling or time management on the part of the company. Additionally, customers reported feeling dissatisfied with the quality of work performed. One review specifically mentions a technician struggling during the installation of a kitchen faucet and requiring assistance from the customer, which indicates a potential lack of expertise or training. This perception of inadequacy is further supported by complaints about issues arising soon after service, specifically regarding the performance of a garbage disposal that was not adequately fixed. Unexpected additional costs also seem to add to customer dissatisfaction. One reviewer mentioned a substantial charge, even when the issue persisted shortly after service completion. This raises concerns about transparency in pricing and whether customers are receiving value for the services rendered. In summary, common themes across the reviews include tardiness, incomplete or poorly executed work, and a lack of transparency regarding pricing. These issues culminate in a sense of distrust towards Access Plumbing and Drain Cleaning, leading to a negative overall sentiment from customers. Read less