GE Plumbing & Mechanical

The reviews consistently highlight several key issues affecting customer satisfaction at GE Plumbing & Mechanical. Firstly, unprofessional behavior appears to be a major concern across multiple comments. Customers describe instances where the contractor failed to show up as promised and did not communicate a change in schedule, leading to significant frustration. Additionally, the conduct of the s... Read more

The reviews consistently highlight several key issues affecting customer satisfaction at GE Plumbing & Mechanical. Firstly, unprofessional behavior appears to be a major concern across multiple comments. Customers describe instances where the contractor failed to show up as promised and did not communicate a change in schedule, leading to significant frustration. Additionally, the conduct of the staff in the presence of clients is questioned, with reports of arrogance and dismissiveness when clients attempted to explain issues. Communication issues are particularly emphasized, with customers feeling ignored and frustrated when their inquiries or explanations were disregarded. In one review, a client recounted a specific incident where the technician not only dismissed their input but later realized he was mistaken without acknowledging the oversight, which reflects a lack of accountability. Commenters also criticized the cleanliness and professionalism of the service personnel. Reports of mud tracked through the house and inadequate attention to maintaining a clean work environment left clients feeling unhappy with the overall service. The inability of the staff to address complaints or adopt suggested practices, such as wearing booties, further amplified the dissatisfaction. In addition to technical and operational shortcomings, there were serious complaints about customer service etiquette, such as rudeness during phone conversations, which contributed to a negative perception of the company. Overall, the feedback portrays GE Plumbing & Mechanical as a service that fails to meet the basic standards of professionalism and customer care, leading to widespread dissatisfaction among clients. Read less