Wel-Don Sewer & Drain Service, Heating & Cooling

The reviews indicate a stark shift in customer experiences with Wel-Don, especially for longtime users of the service. Many customers express frustration stemming from deteriorating service quality, particularly during recent work sessions. Common points of contention include:Lack of Communication: Several customers reported difficulties in communicating with the company. Instances of unanswered c... Read more

The reviews indicate a stark shift in customer experiences with Wel-Don, especially for longtime users of the service. Many customers express frustration stemming from deteriorating service quality, particularly during recent work sessions. Common points of contention include:Lack of Communication: Several customers reported difficulties in communicating with the company. Instances of unanswered calls and unreturned messages create a sense of abandonment, particularly highlighted in reviews where customers sought resolution for unresolved service issues. For example, one reviewer noted being left without follow-up after a promised callback regarding a leak.Workmanship Issues: Customers expressed dissatisfaction with the quality of work conducted. This includes incomplete repairs (i.e., a bathtub leaking after service) and inappropriate handling of client-owned materials (as seen in the case where parts were taken without consent).Unprofessional Behavior: There are mentions of technicians prioritizing personal agendas over customer service, such as rushing to leave for a movie, which leads to subpar inspections and repairs.Customer Service Failures: The lack of responsiveness from both the company and its ownership creates a significant barrier for customers seeking redress. Multiple reviews shared the experience of being promised callbacks or resolutions that were never delivered, leading to a breach of trust.Dissatisfaction with Problem Resolution: Customers expressed ongoing issues even after calling in for help, with some noting unnecessary delays in service response, resulting in additional inconvenience and the need for self-resolution of plumbing issues. The overall trend from these reviews is clear: customers who once trusted Wel-Don have become disillusioned due to inconsistency in service quality, growing communication barriers, and crises in customer care. Therefore, the prevailing sentiment is one of disappointment and dissatisfaction, showcasing a significant need for improvement in the company's operational and service-oriented practices to regain customer trust. Read less