Superior Plumbing & Gas

The reviews primarily consist of two distinct sentiments: the positive and the negative. Positive Feedback:Professionalism and Customer Care: Many customers recognized Superior Plumbing & Gas for their professionalism. Reviews highlighted the owner's involvement in ensuring customer satisfaction and the efficiency of technicians, specifically noting quick response times and thorough explanations... Read more

The reviews primarily consist of two distinct sentiments: the positive and the negative. Positive Feedback:Professionalism and Customer Care: Many customers recognized Superior Plumbing & Gas for their professionalism. Reviews highlighted the owner's involvement in ensuring customer satisfaction and the efficiency of technicians, specifically noting quick response times and thorough explanations of performed work.Quality of Work: Several clients praised the quality of service, particularly with installations like tankless hot water heaters. The consensus was that the work was done efficiently and effectively, suggesting that the company has skilled technicians who can deliver reliable results.Value for Money: While reviewers acknowledged that the costs were reasonable, particularly when compared to larger companies, there was a sense that the pricing reflected the quality of service provided. Negative Feedback:Billing Issues and Perceived Incompetence: A recurring theme among negative reviews is the issue of billing. One specific instance of charging for services not rendered led to a significant customer grievance, highlighting a lack of proper communication and follow-up from the administrative side.Inconsistency in Service Quality: Another review pointed out a concerning level of incompetence shown by one crew member who misdiagnosed a plumbing issue, causing frustration and extra costs for the customer. This inconsistency raises concern about the reliability of the staff Read less