Schomburg Heating & Cooling

The detailed sentiment analysis reveals several key themes that dominate the customer experiences with Schomburg Heating & Cooling over the last month.High Costs and Perceived Overcharging: A significant number of reviews criticize the pricing structure, particularly the costs associated with parts and service fees. For instance, charges for a capacitor replacement and R-22 Freon were noted as exo... Read more

The detailed sentiment analysis reveals several key themes that dominate the customer experiences with Schomburg Heating & Cooling over the last month.High Costs and Perceived Overcharging: A significant number of reviews criticize the pricing structure, particularly the costs associated with parts and service fees. For instance, charges for a capacitor replacement and R-22 Freon were noted as exorbitantly high, with multiple customers comparing these prices unfavorably to those from other local suppliers. Customers voiced their belief that the company takes advantage of their urgent situations, leading to a sense of distrust.Poor Customer Support and Communication: Several customers reported unsatisfactory interactions with the customer service team. Complaints included unhelpful responses when addressing billing disputes or service issues, and a lack of clarity regarding pricing and service details. One reviewer noted that the company's website listed services that they do not actually provide, indicating possible misleading marketing or poor communication of services.Mixed Reviews on Technician Performance: While some technicians were praised for their punctuality and professionalism, others faced criticism for their perceived inefficiency and methods. Instances of long service times for minor repairs raised questions about the technicians' practices, causing frustration among customers who expected faster resolutions.Positive Experiences: Despite the predominant negative feedback, there are mentions of satisfactory service experiences, particularly regarding the technicians Read less