Precision Plumbing and Construction

The reviews indicate that customers have varying experiences with Precision Plumbing and Construction, which divides their sentiment into two primary categories: positive service and negative reliability.Positive Experiences: - Many reviewers praised the company's honesty and integrity. For instance, Jonathan's review highlights that the initial assessment was forthright, suggesting that the ... Read more

The reviews indicate that customers have varying experiences with Precision Plumbing and Construction, which divides their sentiment into two primary categories: positive service and negative reliability.Positive Experiences: - Many reviewers praised the company's honesty and integrity. For instance, Jonathan's review highlights that the initial assessment was forthright, suggesting that the problems could be solved by the homeowners themselves without incurring unnecessary charges. - The promptness and efficiency in handling emergencies are frequently mentioned. For example, customers reported that the crews arrived quickly in urgent situations, effectively resolving issues with flooding and plumbing failures, as noted by multiple reviewers who emphasized their capability in urgent repairs. - Pricing is generally viewed favorably, with many customers appreciating lower costs compared to other plumbing services. - Customers also express satisfaction with the staff's professionalism and knowledge, especially praising specific employees like Fred.Negative Experiences: - A recurring theme in the negative reviews is a lack of communication and follow-up. Numerous customers experienced problems with appointments where promised callbacks or visits did not occur, leading to frustration and the feeling of being overlooked. - The owner, Fred, also faced criticism regarding how he handled customer concerns, particularly during stressful situations. Instances of him being curt or even confrontational when customers followed up on missed appointments were emphasized, leading to dissatisfaction. - The reviews uncovered a disconnect between initial communication and actual service delivery, as customers noted that while Fred verbally promised prompt service, it often did not materialize. - Some customers expressed that, following certain issues, they felt compelled to look for alternative plumbing services, citing that their experiences led to a loss of trust in Precision Plumbing. Overall, while Precision Plumbing and Construction has a strong foundation of satisfied clients who commend their honesty and capability, they must address the lapses in communication and reliability to enhance customer retention and satisfaction. Improving timely follow-ups and maintaining customer relations, especially in emergency scenarios, would be beneficial for the company's reputation. Read less