Mr. Rooter Plumbing of Kansas City

The reviews collectively reveal distinct sentiments towards Mr. Rooter Plumbing of Kansas City. The positive feedback emphasizes the prompt arrival time of technicians, the thoroughness of inspections, and their ability to resolve certain plumbing issues effectively. One customer particularly noted the professional conduct of the technician and the cost-efficient solution compared to a previous co... Read more

The reviews collectively reveal distinct sentiments towards Mr. Rooter Plumbing of Kansas City. The positive feedback emphasizes the prompt arrival time of technicians, the thoroughness of inspections, and their ability to resolve certain plumbing issues effectively. One customer particularly noted the professional conduct of the technician and the cost-efficient solution compared to a previous competitor. However, the negative reviews dominate in their impact, pointing to major concerns about overall service reliability, transparency in pricing, and the efficacy of repairs. Multiple customers voiced frustrations over high estimates for services that led to feelings of being ripped off. A common thread among the negative reviews involves claims that initial solutions were either ineffective or resulted in further plumbing issues shortly after the service was provided. Issues like clogged drains and malfunctioning toilets remained unaddressed even after multiple visits, leading to increased costs and customer dissatisfaction. In summary, while Mr. Rooter demonstrates the capacity for commendable service, particularly in urgent scenarios, many customers felt they experienced misleading practices combined with high-pressure tactics for upselling additional services, which eroded trust and satisfaction. The company may benefit from addressing the inconsistencies in service quality and enhancing customer communication to foster a more reliable reputation. Read less