Morton Man

From the recent reviews of Morton Man, several sentiments consistently emerge. Many customers appreciate the rapid response times, particularly during extreme weather conditions, which allowed for timely service despite complications. The friendly demeanor of the technicians, especially highlighted in a review about a technician named Josh, reinforced a positive customer experience. Older customer... Read more

From the recent reviews of Morton Man, several sentiments consistently emerge. Many customers appreciate the rapid response times, particularly during extreme weather conditions, which allowed for timely service despite complications. The friendly demeanor of the technicians, especially highlighted in a review about a technician named Josh, reinforced a positive customer experience. Older customers particularly felt valued and well treated, which helps build customer loyalty. However, a significant portion of the reviews also points out serious concerns regarding the transparency and fairness of pricing. One customer expressed frustration over what they perceived as deceptive marketing practices, particularly related to the unexpected costs that emerged after service was rendered. They felt misled regarding the upfront estimate and criticized the technician's approach to pricing, which they deemed excessive, given the value of the parts. This pattern suggests a potential issue with how prices are communicated or assessed before work begins, which could deter future business. Moreover, the incident involving the technician placing a company sticker over an existing one led to aggravation for a customer who now faces warranty complications. This highlighted a disregard for the customer's original installation details that can lead to mistrust and negative sentiment. In summary, Morton Man enjoys a reputation for promptness and customer care, yet struggles with consistency in pricing communication and respecting customer installations. Addressing these concerns could significantly improve overall customer satisfaction and retention. Read less