Morgan Miller Plumbing

Positive Experiences: - Prompt and Efficient Service: Many reviewers emphasized the quick response time, often receiving service within the same day or within a couple of hours, particularly in emergency situations (e.g., main sewer line clogs or flooding). - Professional Technicians: Many customers praised the professionalism, thoroughness, and courtesy of the plumbers. Specific techs, like... Read more

Positive Experiences: - Prompt and Efficient Service: Many reviewers emphasized the quick response time, often receiving service within the same day or within a couple of hours, particularly in emergency situations (e.g., main sewer line clogs or flooding). - Professional Technicians: Many customers praised the professionalism, thoroughness, and courtesy of the plumbers. Specific techs, like Don, Joe, and Cody, were frequently mentioned for their effective problem-solving skills and respectful demeanor. - Communication: Several reviews noted that technicians took the time to explain issues clearly to homeowners, helping them understand what work was being done and why.Negative Experiences: - Pricing Concerns: A significant number of reviews voiced dissatisfaction over the high costs associated with services rendered, with some feeling they had been charged excessively relative to industry standards. There were claims of price gouging, particularly when compared to competitor quotes. - Service Quality Issues: Some customers experienced follow-up problems after the initial service, including poorly executed repairs leading to additional issues (e.g., leaks that were not addressed effectively causing further damage). - Customer Service Frustrations: There were critical mentions of rude or unhelpful customer service representatives, particularly in scheduling and follow-up contexts. Several reviewers indicated a disconnection between what was promised and the actual service received.Mixed Feedback on Estimates and Estimates: - Some customers appreciated the clarity and honesty in quotations, particularly regarding pricing without hidden fees. However, others encountered problems with estimates that were drastically different from final costs, leading to frustration and distrust.Overall Recommendation Sentiment: - While many reviewers expressed a willingness to recommend Morgan Miller Plumbing based on individual positive experiences, a substantial number expressed reluctance to use their services again due to financial concerns and the perceived value of the services offered. In conclusion, Morgan Miller Plumbing is viewed positively regarding timeliness and certain technician interactions, but criticisms about cost and inconsistent customer service significantly impact their overall consumer perception. The company may benefit from addressing these pricing issues and refining their customer service protocols to enhance customer trust and satisfaction moving forward. Read less