Midwest Heating Cooling & Plumbing

Analyzing the reviews reveals significant themes in customer experiences with Midwest Heating Cooling & Plumbing.Installation Service: A number of customers extol the installation services provided by Midwest, highlighting their efficiency and the expertise of the technicians involved. Especially noteworthy is the mention of the estimator, Tom, who received accolades for his tailored and engaging ... Read more

Analyzing the reviews reveals significant themes in customer experiences with Midwest Heating Cooling & Plumbing.Installation Service: A number of customers extol the installation services provided by Midwest, highlighting their efficiency and the expertise of the technicians involved. Especially noteworthy is the mention of the estimator, Tom, who received accolades for his tailored and engaging customer interactions. Reviewers felt that this aspect of service reflects positively on the company's capabilities in HVAC installation.Customer Service Issues: A recurring negative theme involves poor customer service experiences. Multiple reviewers described scenarios where promised callbacks were not made, technicians failed to show up for scheduled appointments, or emergency requests for service went unanswered. This lack of reliability in communication and service delivery appears to have led to frustration and a sense of neglect among customers.Pricing Transparency and Perceived Dishonesty: Customers voiced serious concerns regarding pricing practices. Complaints about inflated service charges, especially for simple installations or repairs, were prevalent. This has fostered distrust regarding the company Read less