Lexington Plumbing & Heating

Overall, the sentiment from the reviews reflects a divided opinion on Lexington Plumbing & Heating. Positive comments concentrate on several key themes:Responsiveness and Timeliness: Multiple reviewers noted that the company was quick to respond to service calls, often dispatching technicians within hours. This aspect is repeatedly highlighted as a major strength, indicating an effective schedulin... Read more

Overall, the sentiment from the reviews reflects a divided opinion on Lexington Plumbing & Heating. Positive comments concentrate on several key themes:Responsiveness and Timeliness: Multiple reviewers noted that the company was quick to respond to service calls, often dispatching technicians within hours. This aspect is repeatedly highlighted as a major strength, indicating an effective scheduling system and a commitment to customer needs.Professionalism and Efficiency: Customers often expressed appreciation for the technicians' professionalism and efficiency in handling repairs. Specific mention of staff taking safety precautions regarding health indicates a thoughtful approach to customer service during potentially sensitive times.Quality of Work: Many reviews consistently refer to the quality of repairs conducted by Lexington, with several customers indicating satisfaction with the results following plumbing issues. However, the negative aspects are equally prominent and provide crucial insights:Follow-Up and Warranty Issues: Reviewers have reported dissatisfaction with the company's willingness to engage in follow-up consultations or warranty adjustments, indicating a lack of adequate customer support after services have been rendered.Cost Concerns: A significant number of customers mentioned feeling overcharged for services, particularly when additional repairs were suggested or necessary. One review pointed out an inflated charge for seemingly minor work, which left the customer feeling taken advantage of.Clean-Up Practices: There are stark criticisms regarding the company's cleanup practices post-service, with one reviewer particularly frustrated by debris left behind, suggesting that the company does not take proper care to restore work sites after repairs are completed. In conclusion, while Lexington Plumbing & Heating excels in promptness and quality of service, the company might benefit from addressing customer concerns about transparency in pricing and post-service cleanup, as these areas significantly impact overall customer satisfaction. Read less