LBA Air Conditioning, Heating & Plumbing

The reviews present a polarized view of LBA Air Conditioning, Heating & Plumbing. On one hand, there are several positive experiences where customers appreciate timely service, knowledgeable technicians, and effective solutions. Customers express satisfaction with the installation process of new HVAC systems, mentioning quick responses and professional conduct. Specific technicians receive praise,... Read more

The reviews present a polarized view of LBA Air Conditioning, Heating & Plumbing. On one hand, there are several positive experiences where customers appreciate timely service, knowledgeable technicians, and effective solutions. Customers express satisfaction with the installation process of new HVAC systems, mentioning quick responses and professional conduct. Specific technicians receive praise, often noted for their courteous behavior and thorough explanations of work performed. Conversely, a significant number of reviews concur on prevalent issues involving high-pressure sales, which detracts from the overall customer experience. Many customers report feeling pressured to approve expensive repairs or replacements that they later discover are unnecessary. Instances of upselling during routine checkups are frequently mentioned, leading some customers to feel that LBA is more interested in maximizing profits than serving customer needs. Additionally, complaints about poor communication and inadequate follow-up exacerbate negative sentiments. Customers express frustration regarding unfulfilled service appointments, lack of timely responses from the office staff, and disputes over charges for additional or unnecessary services. The consistent mention of dissatisfaction over pricing schemes suggests that customers perceive LBA Read less