Full Nelson Plumbing Heating & Cooling

The review highlights a dual sentiment toward Full Nelson Plumbing Heating & Cooling. On one hand, customers express satisfaction and gratitude for the quality of service provided, particularly noting the reliability and professionalism of staff, as exemplified by the technician named Stephen. His performance in addressing urgent plumbing issues underscores a commitment to customer service, leadin... Read more

The review highlights a dual sentiment toward Full Nelson Plumbing Heating & Cooling. On one hand, customers express satisfaction and gratitude for the quality of service provided, particularly noting the reliability and professionalism of staff, as exemplified by the technician named Stephen. His performance in addressing urgent plumbing issues underscores a commitment to customer service, leading to a positive personal connection with the company. On the flip side, there are significant concerns regarding the perceived high costs associated with their services, particularly for after-hours calls. The increase from a standard fee to a hefty charge for emergency service was met with backlash, as the reviewer cited comparisons with other plumbers who offered more competitive pricing. The $356 cost to snake a drain was specifically called out as being excessively high, which suggests that potential customers may be deterred by the steep rates despite the quality of service. The overarching theme in the review reflects a dilemma that resonates with many customers: while reliable and knowledgeable service is vital, the affordability of these services plays a crucial role in customer retention. The reviewer indicates a willingness to consider other plumbing options, indicating a potential loss of business if pricing structures do not adapt to customer expectations of fair value. Read less