Dunco Heating & Cooling

The reviews of Dunco Heating & Cooling present a dichotomy of experiences. On one side, numerous customers shared positive interactions, highlighting the professionalism of the technicians, timely responsiveness, and effective communication. Many praised specific employees by name, indicating that teamwork and individual attention from staff have left a favorable impression. For example, clients a... Read more

The reviews of Dunco Heating & Cooling present a dichotomy of experiences. On one side, numerous customers shared positive interactions, highlighting the professionalism of the technicians, timely responsiveness, and effective communication. Many praised specific employees by name, indicating that teamwork and individual attention from staff have left a favorable impression. For example, clients appreciated the thorough explanations provided by technicians during installations and repairs. Conversely, a significant number of reviews indicated frustration with pricing and customer service experiences. Long-time customers expressed dissatisfaction with the perceived increase in costs after their acquisition by Anthony Plumbing, detailing instances where they felt overcharged for routine maintenance and repairs. These customers reported dramatic discrepancies between quotes and final bills, leading to feelings of betrayal, especially from those who had trusted Dunco for years before the acquisition. Several reviews pointed out scheduling issues and customer service responsiveness, particularly concerning service contracts. Clients expressed disappointment when appointments were canceled unexpectedly or when they felt their concerns were not addressed adequately by management. A few users mentioned a lack of flexibility in accommodating their schedules, suggesting that the company's customer service policies may not be fully aligned with client needs. Overall, while Dunco Heating & Cooling retains a core group of loyal customers who appreciate the quality of service and knowledge of its technicians, the company faces challenges in maintaining customer trust and satisfaction amid criticisms regarding pricing and communication practices. Improving transparency in estimates and enhancing customer support responsiveness could help address the concerns raised by frustrated customers. Read less