Connelly Plumbing Solutions

The reviews shared indicate varied experiences with Connelly Plumbing Solutions, revealing both highly positive and disappointing interactions.Positive Service and Professionalism: A recurrent theme in many reviews is the praise for the professionalism and promptness of the technicians. Reviewers frequently mention on-time arrivals, thorough assessments, and the ability of technicians to explain i... Read more

The reviews shared indicate varied experiences with Connelly Plumbing Solutions, revealing both highly positive and disappointing interactions.Positive Service and Professionalism: A recurrent theme in many reviews is the praise for the professionalism and promptness of the technicians. Reviewers frequently mention on-time arrivals, thorough assessments, and the ability of technicians to explain issues clearly. Names like Brian, Cameron, and Steve are specifically highlighted for their exceptional service and skills.Customer Care and Communication: Several customers appreciated the courteous engagement with office staff, particularly noting the efficiency in scheduling appointments and responding to inquiries. Communication appears to be a strong suit for the company, contributing to customer trust.Diverse Pricing Experiences: There is a strong divided sentiment around pricing. While some reviewers found the service charges to be reasonable, others were shocked at the high quotations for seemingly simple jobs, suggesting they felt misled or taken advantage of. A few customers shared experiences of obtaining significantly lower quotes from competitors, which led to dissatisfaction with Connelly Plumbing Solutions.Trust and Reliability: Many testimonials indicate that repeat customers view Connelly Plumbing Solutions as their go-to plumbing service, suggesting a level of trust developed through positive past experiences. This has helped the company maintain a loyal customer base despite some negative feedback regarding pricing.Room for Improvement in Estimates: A notable point in the reviews is the mention of requests for estimates. Customers often expressed frustration at how detailed or transparent those estimates were. The call for clearer, itemized breakdowns of expected costs seems to be a recurring concern and is an area where the company can improve customer satisfaction. In summary, while Connelly Plumbing Solutions has performed admirably in many areas such as customer service, expertise, and reliability, addressing pricing transparency and customer concerns about overcharging will be crucial for maintaining and growing customer trust in the future. There is potential for enhancement in understanding customer expectations for service pricing, which could lead to more consistently positive reviews. Read less