Avery Heating & Cooling

From the reviews, it is evident that customer experiences with Avery Heating & Cooling vary significantly, leading to polarized opinions. Positive feedback centers around the excellence of service provided, particularly by Chet and Simon, who are frequently mentioned for their professionalism, knowledge, and ability to solve problems effectively. Customers appreciate that they found solutions that... Read more

From the reviews, it is evident that customer experiences with Avery Heating & Cooling vary significantly, leading to polarized opinions. Positive feedback centers around the excellence of service provided, particularly by Chet and Simon, who are frequently mentioned for their professionalism, knowledge, and ability to solve problems effectively. Customers appreciate that they found solutions that were less costly than estimates from competitors, presenting Avery as a reliable choice for HVAC services in emergency situations. The company's ability to respond promptly and schedule timely service has also been highlighted, indicating good customer support. On the contrary, several reviews reflect deep dissatisfaction related to pricing and communication. Customers reported feeling misled about costs and faced unexpected charges, such as the case where a customer was quoted around $400 but later billed significantly more for subsequent work. The lack of written estimates before service commencement is a recurrent theme in the negative reviews, raising concerns about transparency and trustworthiness. Moreover, a customer noted the high service fee for diagnostics compared to competitors, illustrating a disconnect between customer expectations and perceived value. Common findings among the reviews show that customers value effective, skilled service at a fair price, and communication is crucial. The mixed sentiment underscores the need for Avery Heating & Cooling to enhance transparency regarding pricing and service expectations to bridge the gap and improve overall customer satisfaction. Engaging in clearer upfront discussions and providing written estimates could potentially remedy many of the negative experiences shared, while continuing to nurture the positive relationships built with satisfied customers. Read less