Anthony Plumbing, Heating, Cooling & Electric

The reviews largely reflect a troubling sentiment surrounding customer experiences with Anthony Plumbing, Heating, Cooling & Electric. A substantial number of reviewers accuse the company of "bait and switch" tactics regarding pricing, suggesting they often present a low initial service fee only to inflate costs drastically once technicians arrive. Some customers note that estimates for minor jobs... Read more

The reviews largely reflect a troubling sentiment surrounding customer experiences with Anthony Plumbing, Heating, Cooling & Electric. A substantial number of reviewers accuse the company of "bait and switch" tactics regarding pricing, suggesting they often present a low initial service fee only to inflate costs drastically once technicians arrive. Some customers note that estimates for minor jobs escalated significantly post-visit, leading to feelings of being taken advantage of. A recurring theme in the reviews is frustration over perceived dishonesty by the company, particularly when diagnosing problems or suggesting expensive repairs. Customers reported feeling pressured into costly repairs, including full system replacements, with promises of service guarantees that seemed unsubstantiated once follow-ups were needed. Many voiced a sentiment of betrayal, especially long-term customers who see a marked decline in service quality following the company's acquisition by a larger entity. Conversely, a minority of reviews do commend specific technicians for their professionalism and effective service. Instances where technicians were friendly and efficient were celebrated, highlighting that service execution can be effective, though overshadowed by customer service and billing issues. Communication and scheduling practices are another focal point of dissatisfaction. Customers repeatedly noted missed appointments, last-minute cancellations, and poor follow-up from customer service representatives. Many experienced a lack of timely or transparent communication, expressing a desire for more personalized service and responsiveness, particularly in urgent situations. In summary, the major contributors to negative sentiment are steep fees for services relative to the perceived value, questionable sales tactics, inconsistent communication, and an overall deterioration in service quality compared to previous experiences. Customers suggest seeking alternatives, emphasizing the need for transparent practices and better customer relations in the home service industry as a whole. Read less