Advocate Master Plumbing

Most reviews emphasize Jerry's professionalism and responsiveness. Customers repeatedly mention his thorough communication, explaining plumbing issues in understandable terms, and offering various solutions. Reviews frequently highlight the thoroughness of the work and the attention to detail, with many customers expressing appreciation for the cleanliness of the work area post-service. Positive ... Read more

Most reviews emphasize Jerry's professionalism and responsiveness. Customers repeatedly mention his thorough communication, explaining plumbing issues in understandable terms, and offering various solutions. Reviews frequently highlight the thoroughness of the work and the attention to detail, with many customers expressing appreciation for the cleanliness of the work area post-service. Positive sentiments predominantly revolve around Jerry's reliability and willingness to help, even providing advice over the phone for basic issues. Reviews show a strong endorsement for returning to Advocate Master Plumbing for future needs, suggesting high customer loyalty and satisfaction. However, some reviews note significant issues. A couple of customers expressed frustration over perceived overcharging for specific services like the installation of shutoff valves, indicating a mismatch between expectations and the final billing. Additionally, there were concerns regarding service availability and responsiveness at certain times, leading to dissatisfaction among customers seeking urgent help. A specific review pointed to problems with the company backing up its work, indicating dissatisfaction with the guarantee or warranty associated with drain cleaning services. Overall, while there is a strong base of positive reviews showcasing Jerry's expertise and customer service, the negative feedback regarding pricing and service guarantees suggests areas for improvement in customer communication and pricing transparency. Read less