A.B. May Heating, A/C, Plumbing & Electrical

Positive Aspects: Some customers appreciate the friendliness and knowledge of the technicians sent to their homes. Positive mentions often highlight specific technicians who provided thorough service or addressed customer concerns effectively. A few reviews commend the convenience of having a one-stop-shop for various household services and express satisfaction with specific repairs and installati... Read more

Positive Aspects: Some customers appreciate the friendliness and knowledge of the technicians sent to their homes. Positive mentions often highlight specific technicians who provided thorough service or addressed customer concerns effectively. A few reviews commend the convenience of having a one-stop-shop for various household services and express satisfaction with specific repairs and installations.Pricing Concerns: A recurring theme is the perception that A.B. May's services are overpriced, with numerous customers stating that they have been charged exorbitant fees for labor and parts. Many customers expressed feeling overcharged for simple repairs or installations, with some mentioning markedly lower quotes from competing companies after seeking second opinions. The failure to provide transparent pricing and detailed breakdowns has also been pointed out as a significant issue.Upselling Practices: Customers frequently describe experiences of aggressive upselling, where technicians suggest unnecessary repairs or replacements, particularly when performing routine maintenance. Many feel that technicians prioritized sales over actual service, leading to distrust in the company's intentions and quality of work.Customer Service Issues: A.B. May has been criticized for poor customer service, with numerous reviews highlighting frustrating experiences around appointment scheduling, communication breakdowns, and lack of follow-up. Customers report long waits on the phone, no-shows for scheduled appointments, and unsatisfactory resolutions to issues, contributing to an overall perception of negligence towards customer care.Home Warranty Discontent: Several reviews specifically express disappointment with the home warranty services, with customers illustrating a disconnect between what is promised through warranty agreements and the actual service received. Claims of services not being covered or insufficient responses to emergency calls lead to customers questioning the value of their warranty contracts.Decline in Reputation: Long-term customers notice a marked deterioration in service quality and ethical standards since A.B. May changed ownership. Many express regret over their previously solid relationship with the company, indicating a shift away from the customer-focused values the company once held.Mistrust and Recommendations: Due to experiences of dishonesty, inadequate service, and attempts to upsell unnecessary repairs, many customers recommend avoiding A.B. May altogether. They advise potential customers to seek other local companies that they perceive to offer fairer pricing and transparent services. Overall, while there are instances of quality service and knowledgeable staff, the overwhelming sentiment grappling with A.B. May revolves around high costs, upselling tactics, failure in customer service, and significant dissatisfaction with the home warranty program, suggesting a critical need for reassessment and reform within the company to regain trust and maintain its prior standing in the community. Read less