A-1 Sewer & Septic

Positive Experiences with Technicians - Many reviewers noted the professionalism and capabilities of individual technicians. Specific mentions of technicians like Sam and Jonathan highlighted their politeness, thoroughness, and willingness to explain issues thoroughly to customers. This reflects that while the company may have systemic issues, its front-line workers often excel in service deliv... Read more

Positive Experiences with Technicians - Many reviewers noted the professionalism and capabilities of individual technicians. Specific mentions of technicians like Sam and Jonathan highlighted their politeness, thoroughness, and willingness to explain issues thoroughly to customers. This reflects that while the company may have systemic issues, its front-line workers often excel in service delivery.Frustration Over Pricing Practices - A recurring theme among negative reviews is confusion and dissatisfaction with the pricing structure. Multiple customers felt that initial quotes were misleading, escalating costs likely based on service complexity but not communicated upfront. For example, a quote of $175 for cleaning services ballooned to hundreds more due to unexpected complications that were often not made clear beforehand.Poor Communication and Customer Service - Several reviews pointed out communication challenges, particularly with the office staff or management. Customers reported dismissive attitudes from office personnel and a lack of follow-up. Instances where management failed to respond to complaints or resolve issues after service were common, leading customers to feel unvalued.Service Quality and Accountability Issues - While many instances of effective service were reported, there were also numerous comments regarding incomplete work, leading to recurring issues. Some customers reported that misdiagnosed problems resulted in unnecessary expenses and service visits. Furthermore, customers expressed their frustration when the company failed to take accountability for damage caused during service, leading to significant repair costs out of pocket for them.Diverse Customer Experiences - Opinions about A-1 Sewer & Septic's service differed significantly across various reviews, with many balanced by enthusiasm for the skilled services of technicians versus bitterness over customer service experiences and follow-up. Several long-term clients expressed dissatisfaction, indicating that declining service standards may be a concern.Mixed Sentiments on Wait Times and Scheduling - While some customers appreciated prompt service, others faced significant delays and cancellations, leading to negative experiences. Promises made during the scheduling process, such as a technician arriving on time, were not always honored. In conclusion, A-1 Sewer & Septic exhibits a dual nature in its operations Read less