KB Complete Plumbing, Heating, Cooling & Electrical

The reviews for KB Complete present a complex image of customer sentiment, with positive interactions often overshadowed by notable issues related to pricing and service reliability.Positive Technician Interactions: Many customers express satisfaction with the professionalism and knowledge of the technicians. Techs like Russell, Isaias, and Clint received specific praise for their thoroughness and... Read more

The reviews for KB Complete present a complex image of customer sentiment, with positive interactions often overshadowed by notable issues related to pricing and service reliability.Positive Technician Interactions: Many customers express satisfaction with the professionalism and knowledge of the technicians. Techs like Russell, Isaias, and Clint received specific praise for their thoroughness and polite demeanor, enhancing customer trust and rapport. Instances of technicians taking the time to explain processes and solutions also received commendation.Concerns About Pricing: A recurring theme is the perception of inflated service costs. Several reviewers highlighted that they felt taken advantage of due to high diagnostic fees and the cost of parts, often much higher than average market rates. Customers frequently discussed feeling misled by the upfront service fees that seemed reasonable, but led to expensive repairs after the fact.Quality of Work Discrepancies: While some customers noted satisfactory resolutions to their issues, others faced re-occurring problems soon after service, suggesting inconsistencies in workmanship. This inconsistency has led to customers feeling frustrated and unsatisfied, especially when previous repairs proved inadequate.Scheduling and Communication Issues: There were multiple reports of missed appointments or lack of timely communication from the company regarding scheduling. Some customers reported that even when they managed to get an appointment, technicians often arrived late or needed to reschedule without sufficient notice.Mixed Experiences with Customer Service: While some users praised the office staff for their friendliness and willingness to assist, others found their interactions lacking. Complaints about poor responses to queries and lack of acknowledgment for grievances suggest that customer service needs improvement.Long-Term Customers vs. New Clients: Long-standing clients often voiced their disappointment in feeling overcharged or receiving subpar service compared to their past experiences, which they felt were better. New customers, on the other hand, recounted issues with onboarding and scheduling, further pointing to a disjointed service offering. In conclusion, while many individual interactions with technicians reflect a high level of professionalism and quality service, overarching concerns about pricing, reliability, and customer service consistency dilute overall customer satisfaction for KB Complete Plumbing, Heating, Cooling & Electrical. Addressing these issues may be pivotal in improving their reputation and enhancing customer retention. Read less